Get in touch
Questions about MySoMeData, OAuth, API keys, or plugging metrics into Claude, ChatGPT, Gemini, or Copilot? Reach our support team and we will help you get set up.
Account and access
Help with sign-up, API keys, or connecting Instagram, Pinterest, and TikTok for one company with read-only OAuth.
Privacy and data
Questions about what metrics we store, encryption, retention, and how to disconnect accounts.
Developer API
Guidance on endpoints, LLM-ready payloads, and integrating metrics with Claude, ChatGPT, Copilot, or your code.
What to include so we can help faster
A short, specific message beats a long one. Use this checklist when you fill out the contact form.
We typically reply within one business day, Monday to Friday Central European Time.
Step 1
Your workspace email
The address you use to sign in, so we can locate the right account.
Step 2
Platform and account handle
Which network (Instagram, Pinterest, or TikTok) and the public handle the issue relates to.
Step 3
What you expected vs what happened
A one-sentence goal and what you saw instead. Error text helps. Mention which AI client (Claude, ChatGPT, Gemini, Copilot, Cursor, or code) if the issue is on the AI side.
Step 4
Timing
Approximate date and time (with timezone) when the issue started.
Before you email
Quick answers for common support topics.
Talk to us
Email the MySoMeData support team. We help with accounts, privacy questions, and API setup for Claude, ChatGPT, Gemini, Copilot, and Cursor.
support@mysomedata.com