Get in touch
Questions about MySoMeData, your account, or the developer API? Reach our support team and we will help you get set up.
Account and access
Help with sign-up, API keys, or connecting social accounts with read-only OAuth.
Privacy and data
Questions about what metrics we store, how long we keep them, and how to disconnect accounts.
Developer API
Guidance on endpoints, authentication, and integrating metrics with your tools or AI.
What to include so we can help faster
A short, specific message beats a long one. Use this checklist when you fill out the contact form.
We typically reply within one business day, Monday–Friday Central European Time.
Step 1
Your workspace email
The address you use to sign in, so we can locate the right account.
Step 2
Platform and account handle
Which social network and public handle the issue relates to.
Step 3
What you expected vs what happened
A one-sentence goal and what you saw instead — error text helps.
Step 4
Timing
Approximate date and time (with timezone) when the issue started.
Before you email
Quick answers for common support topics.
Support that unblocks real work
Agency and product teams reach out when setup or permissions get sticky.
“Support walked our client through a LinkedIn admin approval the same day. No ticket ping-pong.”
“We emailed about a stuck TikTok reconnect. Support replied with the exact admin step and we were live again that afternoon.”
Nadia OkoroCustomer Success Lead, Brightlane MediaUnited Kingdom “A stale sync looked like a platform outage. Support confirmed the rate limit and we had a refresh path in minutes.”
Marcus LeinGrowth Manager, Fjord ContentDenmark “Our security questionnaire came back filled the same week. Procurement stopped treating social data as a blocker.”
Lea HoffmannVendor Manager, Kite CommerceGermany
Talk to us
Email the MySoMeData support team. We help with accounts, privacy questions, and API setup.
support@mysomedata.com